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SHIPPING & RETURNS

Shipping Policy

Shipping Information:

  • Processing/Shipping Time: Pink Heels Apparel aims to process and ship orders within 5-10 business days. Some orders can be shipped within 2-5 days. (see shipping information for the item being ordered)

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  • Shipping Destinations:

    • We currently ship to customers within the United States and U.S. territories.

    • This includes P.O. Boxes.

    • We deliver to all US Military bases, APO/FPO addresses.

    • Shipping is available to Puerto Rico, Guam, and the U.S. Virgin Islands.

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  • International Shipping:

    • Currently, Pink Heels Apparel only ships to customers within the United States. We do not offer international shipping at this time.

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  • Shipping Speed Commitment:

    • Ensuring timely delivery is a top priority for us. We are actively working towards expanding our shipping destinations beyond the United States.

    • Our commitment to exceptional shipping speed will guide our decision to officially extend shipping services to other regions.

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Return & Exchange Policy

Return Policy:

Pink Heels Apparel gladly accepts returns for unworn clothing items with original tags and clear garment packaging, including the SKU label. Please note that we do not facilitate exchanges.

 

Return Criteria:

  • Initiate return requests within 7 days of receiving all items in the order (the return window begins on the day tracking shows 'delivered').

  • Ship the return back to us within 7 days of submission to qualify for a full refund.

  • For split package orders, the timeline begins from the final package delivery date and time.

Important Points:

  • Orders not meeting the criteria are subject to a 20% restocking fee or may be declined in their entirety.

  • Shipping and handling charges are non-refundable.

  • Return shipping is the customer's responsibility unless it was due to a shipping error or a damaged item.

  • Please allow Pink Heels Apparel 5 - 7 business days from the day we receive the returned package to process the return.

  • You will receive an email confirmation from Pink Heels Apparel after the return has been processed.

Final Sale and Non-Returnable Categories:

  • Beauty

  • Bodysuits

  • Face masks

  • Intimates/Lingerie

  • Jewelry

  • Swimwear

 

Initiating a Return: [Include details on how customers can initiate a return here.]

*Subject to Change: Pink Heels Apparel reserves the right to modify the above rules at any time in its sole discretion.

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